Privacy Policy

Refund and Cancellation Policy

At Mirz Collection, we strive to provide our customers with quality products/services and a positive experience. Please read our refund and cancellation policy carefully to understand your rights and obligations.

1. Cancellation Policy

Order Cancellation (Products/Services):

Customers may cancel their order within 24 hours of purchase. To cancel, please contact us at [support@mirzcollection.com]

After the cancellation window has passed, the order will be processed and cannot be canceled.

2. Refund Policy

Physical Products:

Refunds are available for defective or damaged items reported within [ 7 days] of delivery. Items must be unused and in their original packaging. Return shipping may be required.

Digital Products/Downloads:

Due to the nature of digital products, we generally do not offer refunds once the product has been accessed or downloaded. Exceptions may be made in cases of technical issues that prevent use.

Services:

If you are not satisfied with a service provided, please contact us within [ 7 days] of completion to discuss eligibility for a refund or credit.

3. How to Request a Refund or Cancellation

To request a refund or cancellation, please contact us at:

Email: [support@mirzcollection.com]

Phone: [+918743097086]

Include your order number, reason for cancellation/refund, and any relevant details.

4. Processing Time

Refunds will be processed within [10 business days] and credited back to your original payment method.

5. Policy Changes

We reserve the right to modify this policy at any time. Changes will be posted on this page with an updated effective date.

At [Mirz Collection], we are committed to delivering your orders in a timely and efficient manner. Please read the following information regarding our shipping and delivery procedures.

1. Shipping Partners:
We partner with reputable logistics and courier companies including [ Shadowfax, Delivery, Xpress bees, etc.] to ensure safe and reliable delivery of your orders. Tracking details are provided once the order has been dispatched.

2. Shipping Locations:
We currently ship to:

Domestic: All major cities and towns across India.

3. Delivery Timeframes:
Standard Delivery: 5–7 business days (domestic)Note: Delivery times may vary due to external factors such as weather, holidays, or carrier delays.

4. Shipping Charges:
Note: We provide free shipping above 499.Shipping costs are calculated and displayed at checkout before payment.
5. Order Processing:
Orders are processed within [1–2 business days] after payment confirmation.

6. Order Tracking:
Once your order is shipped, you will receive an email and/or SMS with the tracking number and link to track your package in real-time via the logistics partner’s portal.

7. Delivery Issues:

Incorrect Address: Please ensure all delivery details are accurate. We are not responsible for packages lost due to incorrect or incomplete addresses.

Missed Delivery: In case of a missed delivery attempt, the courier may re-attempt delivery or hold the package at the local hub for pickup.

Damaged Packages: If your package arrives damaged, please contact us immediately with photos and your order number.

8. Contact Us
For any shipping or delivery-related inquiries, please reach out to:

Email: Support@mirzcollection.com

Phone: 8743097086